License Activation Guide

How to activate your GLYVIA license on your device

Overview

GLYVIA uses device-based licensing. Each license activates one device permanently. This guide explains the activation process after purchasing a license.

⏱️ Activation Time: 30 seconds - 2 minutes
🌐 Internet Required: One-time activation only
💻 Device Limit: 1 license per device

Step 1: Purchase a License

Before activation, you need to purchase a license:

  1. Visit the GLYVIA website
  2. Click "Purchase License"
  3. Complete payment through secure checkout
  4. Receive license key via email within 5 minutes
Check Your Email: License keys are sent to the email address used during purchase. Check spam/junk folders if not received within 10 minutes.

Step 2: Install GLYVIA

Download and install GLYVIA on your Windows computer:

  1. Download the installer from the email link or website
  2. Run GLYVIA-Setup.exe
  3. Follow installation wizard instructions
  4. Launch GLYVIA after installation completes

Step 3: Enter License Key

1

Open Activation Window

When you first launch GLYVIA, the activation window appears automatically. If not:

  • Click Help → Activate License
  • Or click the "Activate" button in the free version banner
2

Paste License Key

Copy your license key from the purchase email and paste it into the activation field.

License Key Format: GLYV-XXXX-XXXX-XXXX-XXXX (20 characters with dashes)

3

Click "Activate"

Press the Activate button. GLYVIA will:

  • Verify the license key with activation servers
  • Bind the license to your device hardware
  • Unlock full version features

✓ Activation typically completes in 10-30 seconds.

4

Confirmation

Upon successful activation, you'll see:

  • "License Activated Successfully" message
  • Full version badge in the application
  • All premium features unlocked

Understanding Device Binding

GLYVIA licenses are permanently bound to your device using a hardware fingerprint:

  • What is bound: CPU ID, motherboard serial, MAC address (hashed)
  • Why: Prevents unauthorized license sharing
  • Impact: License works only on this device

Hardware Changes

Minor hardware changes (RAM upgrade, storage replacement) typically don't affect activation. Major changes (motherboard replacement) may require reactivation:

  • Contact support with purchase receipt
  • Request device transfer authorization
  • Receive new activation token

Offline Activation

If your device has no internet connection, use offline activation:

  1. In GLYVIA, click "Offline Activation"
  2. Copy the Device ID shown
  3. On a device with internet, visit: activate.glyvia.com
  4. Enter your license key and Device ID
  5. Receive an Activation Code
  6. Return to GLYVIA and paste the Activation Code
  7. Click "Complete Activation"

Troubleshooting Activation Issues

Error: "Invalid License Key"

Causes:

  • Typo in license key (check for O vs 0, I vs 1)
  • Extra spaces before/after the key
  • Wrong license key copied

Solution: Carefully copy the entire key from your email (including dashes), ensuring no extra characters.

Error: "License Already Activated"

Cause: This license is already in use on another device.

Solution: Each license activates one device only. If you need to transfer:

  • Contact support: support@glyvia.com
  • Provide purchase receipt and current device details
  • Request device transfer (1 per year allowed)

Error: "Activation Server Unavailable"

Cause: No internet connection or firewall blocking activation.

Solution:

  • Check internet connection
  • Temporarily disable firewall/VPN
  • Allow GLYVIA.exe through Windows Firewall
  • Use offline activation method (see above)

Error: "License Expired" (Trial Users)

Cause: Free version has usage limits (1 report).

Solution: This is not an expiration error. The free version allows:

  • 1 complete clinical report (lifetime)
  • Unlimited glucose dashboard access

Purchase a license to unlock unlimited reports.

License Key Not Received

Solution:

  1. Check spam/junk email folder
  2. Wait 10 minutes (delivery may be delayed)
  3. Verify email address used during purchase
  4. Contact support with payment confirmation

Verifying Activation Status

To check if your license is active:

  1. Open GLYVIA
  2. Click Help → About GLYVIA
  3. Look for license status:
  • "Full Version – Licensed" = Active
  • "Free Version" = Not activated

Device Transfer Policy

If you upgrade your computer or need to move your license:

  • Frequency: 1 transfer per year
  • Process: Contact support with purchase receipt
  • Requirements: Deactivate old device before activating new one
  • Timeline: Manual approval within 1-2 business days
Note: Frequent transfer requests may be denied to prevent license abuse.

Lost License Key

If you lost your license key email:

  1. Visit: glyvia.com/recover-license
  2. Enter the email address used during purchase
  3. Receive license key resend within 5 minutes

If unsuccessful, contact support with:

  • Payment confirmation/receipt
  • Purchase date
  • Payment method used

Need Help?

If activation issues persist:

  • Email Support: support@glyvia.com
  • Include: License key, error message screenshot, Windows version
  • Response Time: Within 24 hours (business days)

Ready to Unlock Full Version?

Purchase a license and start generating unlimited clinical reports.

Buy GLYVIA License