Knowledge Base
Comprehensive guides and documentation for GLYVIA
Getting Started
Exporting Apple Health Data
Step-by-step guide to export your health data from iPhone to use with GLYVIA.
Beginner EssentialLicense Activation
How to activate your GLYVIA license after purchase, including offline activation.
SetupSystem Requirements
Check if your Windows computer meets GLYVIA's system requirements.
Before PurchaseInstalling GLYVIA on Windows
Installation process, administrator permissions, and antivirus exceptions.
SetupUsing GLYVIA
Understanding Your Reports
How to read and interpret clinical reports generated by GLYVIA.
AnalysisGlucose Dashboard Guide
Real-time glucose monitoring features and visualization options.
Diabetes Free VersionGlucose Trend Interpretation
How GLYVIA identifies patterns in your glucose data over time.
AdvancedExporting and Sharing Reports
Save glucose reports as PDF, share with healthcare providers, and privacy considerations.
SharingUpdating Imported Data
How to refresh your data with new Apple Health exports.
MaintenancePrivacy & Security
How Local Processing Works
Technical explanation of GLYVIA's privacy-first architecture.
Privacy TechnicalData Encryption
How GLYVIA encrypts your health data stored on your device.
SecurityWhat Gets Sent to Servers?
Transparent breakdown of license validation vs. health data handling.
PrivacyDeleting Your Data
How to completely remove all health data from GLYVIA.
PrivacyLicensing & Billing
Free vs. Full Version
Feature comparison and limitations of the free version.
PricingDevice-Based Licensing Explained
Why licenses are bound to devices and how hardware fingerprinting works.
LicensingTransferring License to New Computer
How to move your license when upgrading hardware (once per year).
LicensingRefund Policy
14-day money-back guarantee and refund request process.
BillingLost License Key Recovery
How to retrieve your license key if the original email is lost.
SupportTroubleshooting
Common Issues & Solutions
Quick fixes for frequently encountered problems with export, import, and activation.
TroubleshootingApple Health Export Problems
Export stuck, file corrupted, or missing data issues.
iOSImport Errors
Invalid file format, parsing failures, and incomplete imports.
ImportActivation Failures
Connection errors, invalid keys, and offline activation.
LicensingPerformance Issues
Slow processing, crashes, and memory problems.
PerformanceDisplay & Rendering Problems
Garbled text, missing charts, and high DPI scaling issues.
WindowsHealth Metrics Explained
Glucose (Blood Sugar) Analysis
Understanding glucose levels, time-in-range, and variability metrics.
Diabetes MedicalGlucose Levels Explained
Understanding fasting, post-meal, and HbA1c glucose readings.
DiabetesCGM vs Finger-Stick Data
Differences between continuous glucose monitoring and traditional blood glucose meters.
DiabetesTime in Range (TIR)
Understanding target glucose ranges and how to improve your metrics.
DiabetesMedical Guidance
When to Consult a Doctor
Warning signs in reports that require professional medical attention.
MedicalSharing Reports with Healthcare Providers
How to present GLYVIA reports during medical appointments.
MedicalClinical References
Scientific sources and medical literature used in GLYVIA algorithms.
ResearchData Accuracy Limitations
Understanding sensor errors and measurement precision.
MedicalAdvanced Features
Custom Date Ranges
Analyzing specific time periods instead of full dataset.
AdvancedComparing Multiple Periods
Before/after analysis for lifestyle changes or treatments.
AdvancedData Filtering & Exclusions
Removing outliers or erroneous readings from analysis.
AdvancedReport Customization
Adjusting report sections and visualization preferences.
CustomizationTechnical Documentation
Data Processing Architecture
How GLYVIA parses Apple Health XML and generates reports.
TechnicalSupported Apple Health Data Types
Complete list of HKQuantityTypeIdentifier values recognized by GLYVIA.
Technical Apple HealthOffline Mode
Using GLYVIA without internet connection after activation.
TechnicalDatabase Location & Backup
Where GLYVIA stores your processed data and how to back it up.
TechnicalCommand-Line Options
Advanced startup parameters for troubleshooting.
AdvancedStill Have Questions?
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