Contact Support

Get help with GLYVIA—no account registration required

Before You Contact Us

Save time by checking these resources first:

🔧 Common Issues

Quick fixes for frequent problems

📚 Knowledge Base

Comprehensive guides and documentation

📱 Apple Health Guide

Step-by-step export instructions

🔑 Activation Guide

License activation help

Submit Support Request

Fill out the form below and we'll respond within 24 hours (business days).

We'll respond to this address
Optional—helps us verify your purchase
PNG, JPG, or PDF files (max 10 MB each)
🔒 Privacy Note: Support requests are handled confidentially. We do not share your information with third parties. See our Privacy Policy for details.

Direct Contact Options

📧 Email Support

General Support:
support@glyvia.com

Billing & Refunds:
billing@glyvia.com

Technical Issues:
tech@glyvia.com

Privacy Concerns:
privacy@glyvia.com

⏰ Response Times

Standard Support:
Within 24 hours (business days)

Priority Support:
Within 4 hours (for paid users)

Business Hours:
Sunday - Thursday, 9 AM - 5 PM (GMT+3)

Closed on Saudi public holidays

Tips for Faster Support

  • Be specific: Include exact error messages and steps to reproduce
  • Attach screenshots: Visual context helps us diagnose faster
  • Include system info: Windows version, GLYVIA version, RAM/CPU details
  • Check spam folder: Our replies may end up in junk mail
  • One issue per request: Submit separate tickets for unrelated problems

Frequently Requested Actions

License Key Not Received

Self-Service: Recover License Key

Enter your purchase email to resend license key automatically.

Request Refund

Eligibility: 14-day money-back guarantee

Email refunds@glyvia.com with:

  • License key or order number
  • Purchase date
  • Reason for refund (optional)

Transfer License to New Computer

Allowed: Once per year

Email support@glyvia.com with:

  • License key
  • Purchase receipt
  • Reason for transfer (hardware upgrade, etc.)

Manual approval within 1-2 business days.

Report a Bug

Preferred Method: Use form above with category "Technical Error"

Include crash logs if available (Help → Export Logs).

Feature Suggestion

We Welcome Feedback!

Email feedback@glyvia.com with your idea.

Popular requests may be implemented in future updates.

⚠️ What We Cannot Help With

  • Medical advice: Consult your healthcare provider for health questions
  • iPhone/iOS issues: Contact Apple Support for device problems
  • Diagnosis interpretation: GLYVIA is informational only—see a doctor
  • Apple Health app problems: These are outside GLYVIA's scope
🚨 MEDICAL EMERGENCY: If you are experiencing a medical emergency, call your local emergency number immediately. Do NOT contact software support for urgent health issues.

Community Resources

Connect with other GLYVIA users (coming soon):

  • User Forum: Under development
  • FAQ Section: Common Issues
  • Video Tutorials: Planned for 2026